Household Goods Loss and Damage Claims

Families whose belongings were lost or damaged in a government move

Movers in the government program are liable for full replacement value of items they lose or damage, up to set limits. You must report loss or damage to the mover within 75 days of delivery, then file the full claim in DPS within the deadline shown there; 2026 reports indicate the filing window was lengthened. If the mover denies or underpays, you can transfer the claim to the military claims office.

How to use it

Note damage on the delivery paperwork, photograph everything, and submit a notice of loss in DPS well before the 75-day mark.

Go to the official source

Last checked 2026-10. Rules and amounts change; your installation's finance, transportation or family center office has the final word.

Related in Moving Logistics

• Household Goods Weight Allowances
  Every service member shipping household goods
• Personally Procured Move (PPM / DITY)
  Families who want to move some or all of their own goods
• Move.mil and the Defense Personal Property System (DPS)
  Anyone booking a government-arranged household goods move
• Personal Property Activity (who runs military moves now)
  Every family making a PCS household goods move in 2026 and beyond
• Plan My Move
  Anyone who wants a personalized PCS checklist
• Relocation Assistance Program and Loan Closets
  Families waiting for household goods to arrive